This is a translation of the Czech original, provided for convenience. In case of any discrepancy, the Czech version prevails.
General Terms and Conditions
These terms and conditions (the “T&C”) govern the use of the HRko service operated by the operator whose identification details are set out on the Operator page (hereinafter the “Provider”).
Contents
1. Introductory provisions
1.1 The Provider operates the cloud-based information system HRko, intended for HR administration, shift planning and other HR processes (hereinafter the “Service”).
1.2 The Client is a natural or legal person acting in the course of business who enters into an agreement for the provision of the Service. The T&C apply exclusively to relationships between businesses (B2B). Separate terms would need to be established for consumers.
1.3 The agreement for the provision of the Service is concluded by completing registration in the application and by confirming these T&C and the Data Processing Agreement (DPA).
2. Subject of the service
2.1 The subject of the Service is the provision of access to the HRko cloud application within the scope of the selected plan.
2.2 The current functional scope and plans are described on the Pricing page. The Provider is entitled to develop new features and improve existing ones without the need for an amendment to the agreement, provided that this does not reduce the scope of the services arising from the Client's plan.
2.3 The Service is available via a browser at app.hrko.eu.
3. Registration and account
3.1 The Client registers using an e-mail address and a password. Passwords are stored exclusively in hashed form (BCrypt). We recommend enabling two-factor authentication (MFA).
3.2 The Client is responsible for the security of its login credentials and for all activities under its account. The Client is obliged to report any misuse without delay to podpora@hrko.eu.
3.3 The Client shall not create multiple accounts for the same company in order to circumvent the pricing.
4. Price and payment
4.1 The price is determined by the selected plan. Unless stated otherwise, invoicing takes place monthly in advance.
4.2 Invoices are issued electronically and sent to the Client's invoicing e-mail address. The due date is 14 days from issuance.
4.3 In the event of late payment, the Provider is entitled to suspend access to the Service, subject to 7 days' prior notice. After 30 days of delay, the Provider may withdraw from the agreement.
4.4 A change to a higher plan takes effect immediately with a proportionate payment; a change to a lower plan takes effect from the next billing period.
5. Trial period
5.1 A new Client is entitled to a free trial period of 30 days with full functionality.
5.2 In order to continue after the end of the trial period, a paid plan must be selected. Without a selection, the account is automatically suspended (data is retained for 30 days).
6. Service availability (SLA)
6.1 The Provider guarantees monthly availability of the Service of 99.5%, excluding planned maintenance and circumstances of force majeure.
6.2 Planned maintenance is announced at least 24 hours in advance and generally takes place outside working hours (between 22:00 and 6:00 CET).
6.3 If the guaranteed availability is not met, the Client is entitled to a discount on the following month's invoice as follows:
| Monthly availability | Discount |
|---|---|
| ≥ 99.5% | 0% |
| 99.0% – 99.5% | 10% |
| 95.0% – 99.0% | 25% |
| < 95.0% | 50% |
6.4 The Client must claim the discount in writing within 15 days of the end of the calendar month.
7. Rights and obligations
7.1 The Client undertakes to:
- use the Service exclusively for a lawful purpose
- not attempt to circumvent authorization controls or gain access to the data of other clients
- not use the Service to send spam or harmful content
- provide truthful identification and invoicing details
7.2 The Provider undertakes to:
- keep the Service operational within the scope of the agreed SLA
- perform daily data backups with a weekly retention
- report significant incidents without undue delay
- protect the Client's data in accordance with the GDPR and the DPA
8. Personal data protection
The relationship regarding personal data that the Client enters into the Service (employees, candidates, etc.) is governed by a separate Data Processing Agreement (DPA). The Provider acts as the processor and the Client as the controller.
9. Liability and limitations
9.1 The Provider is liable for damage caused to the Client by a breach of obligations under this agreement, but only up to an amount equal to the monthly price of the plan × 12 (annual equivalent).
9.2 The Provider is not liable for indirect damages, loss of profit, data loss (beyond the scope of the backup cycle) or damage arising as a result of force majeure.
9.3 The Client bears full responsibility for the content and accuracy of the data it uploads to the Service and for compliance with its statutory obligations towards its employees.
10. Term and termination of the agreement
10.1 The agreement is concluded for an indefinite period and either party may terminate it at any time with a notice period of 30 days. Notice may be given by e-mail to obchod@hrko.eu or directly from the application.
10.2 Upon termination of the agreement:
- the Client has 30 days to export its data (CSV / JSON)
- after this period, we permanently delete the data
- backup snapshots are gradually deleted within the 7-day retention cycle
10.3 The Provider may withdraw from the agreement with immediate effect in the event of a serious breach of the T&C by the Client (e.g. an intrusion attempt, invoicing fraud, or misuse of the Service for an unlawful purpose).
11. Changes to the terms
We may amend these T&C unilaterally. We inform the Client of changes of a material nature by e-mail at least 30 days before they take effect. The Client has the right to terminate the agreement before the change takes effect.
12. Final provisions
12.1 Relationships arising from these T&C are governed by Czech law. The competent court is the court with subject-matter jurisdiction according to the Provider's registered office.
12.2 If any provision is invalid or ineffective, this does not affect the validity of the remaining provisions.
12.3 Address for service: {{COMPANY_ADDRESS}}, e-mail obchod@hrko.eu.